GitHub Ticket Sync

Seamlessly connect your Zendesk Support tickets with GitHub issues.

GitHub Ticket Sync bridges the gap between your support agents and engineering team. By keeping both sides in sync, GitHub Ticket Sync ensures that your support team always knows the status of a bug fix or feature request, and—most importantly—helps you close the loop with your customers automatically when the work is done.

Built with simplicity and security in mind, GitHub Ticket Sync requires zero complex configuration. It uses secure OAuth authentication to keep your data safe without sharing passwords. Whether you are a small startup or a growing enterprise, GitHub Ticket Sync helps you streamline your support-to-engineering workflow so you can focus on building great products.

Why GitHub Ticket Sync?

Close the Loop Automatically: Unlike other tools, GitHub Ticket Sync doesn’t just sync data—it helps you delight customers. When an engineering issue is resolved in GitHub, GitHub Ticket Sync automatically notifies your customer that the fix is live.
Stay in the Know: Support agents can see the real-time status of linked GitHub issues (Open or Closed) directly within the Zendesk sidebar. Comments made by engineers on GitHub are posted as internal notes on the ticket, giving agents full context without needing a GitHub account.
Secure by Design: GitHub Ticket Sync uses industry-standard OAuth 2.0 for authentication. We never ask for or store your personal passwords or access tokens.
Zero Friction Setup: Install the app, click "Connect," and you’re ready to go. No complex webhooks to manually configure or servers to manage.

Features

Link Existing Issues: Easily link GitHub issues to Zendesk tickets by pasting the issue URL directly in the sidebar.
Real-Time Status Sync: Instantly view the live status of linked GitHub issues (Open or Closed) from within Zendesk.
Contextual Updates: Engineering comments and Pull Request activity (opens, merges, closures) are automatically posted as internal notes on the Zendesk ticket.
Automated Customer Notification: When a linked GitHub issue is closed while still connected to a closed ticket, GitHub Ticket Sync automatically creates a follow-up ticket and emails the customer to let them know the fix is live. (Don't want to notify the customer the issue has been closed? Simply click "Stop Monitoring" on the issue before the ticket is marked as Solved).
Secure & Simple: No shared passwords. Uses secure OAuth 2.0 to connect your GitHub organization in seconds.

How to Install

Install GitHub Ticket Sync from the Zendesk Marketplace.
Open any ticket in Zendesk and open the GitHub Ticket Sync app in the sidebar.