Relay

Seamlessly connect your Zendesk Support tickets with GitHub issues.

Relay bridges the gap between your support agents and engineering team. By keeping both sides in sync, Relay ensures that your support team always knows the status of a bug fix or feature request, and—most importantly—helps you close the loop with your customers automatically when the work is done.

Built with simplicity and security in mind, Relay requires zero complex configuration. It uses secure OAuth authentication to keep your data safe without sharing passwords. Whether you are a small startup or a growing enterprise, Relay helps you streamline your support-to-engineering workflow so you can focus on building great products.

Why Relay?

• Close the Loop Automatically: Unlike other tools, Relay doesn’t just sync data—it helps you delight customers. When an engineering issue is resolved in GitHub, Relay automatically notifies your customer that the fix is live.
• Stay in the Know: Support agents can see the real-time status of linked GitHub issues (Open or Closed) directly within the Zendesk sidebar. Comments made by engineers on GitHub are posted as internal notes on the ticket, giving agents full context without needing a GitHub account.
• Secure by Design: Relay uses industry-standard OAuth 2.0 for authentication. We never ask for or store your personal passwords or access tokens.
• Zero Friction Setup: Install the app, click "Connect," and you’re ready to go. No complex webhooks to manually configure or servers to manage.

Features

• Link Existing Issues: Easily link GitHub issues to Zendesk tickets by pasting the issue URL directly in the sidebar.
• Real-Time Status Sync: Instantly view the live status of linked GitHub issues (Open or Closed) from within Zendesk.
• Contextual Updates: Engineering comments and Pull Request activity (opens, merges, closures) are automatically posted as internal notes on the Zendesk ticket.
• Automated Customer Notification: When a linked GitHub issue is closed, Relay automatically creates a follow-up ticket and emails the customer to let them know the fix is live. (Don't want to notify the customer? Simply click "Stop Monitoring" on the issue before it closes).
• Secure & Simple: No shared passwords. Uses secure OAuth 2.0 to connect your GitHub organization in seconds.

How to Install

1. Install Relay from the Zendesk Marketplace.
2. Open any ticket in Zendesk and open the Relay app in the sidebar.